Requirements, education and how to apply

The world of health care certainly has a pivotal role in Italy, and indeed it can be defined as one of the pillars of the system of our social system. We have seen this especially in recent years, with the consequences represented by the paired pandemic lockdown: our apparatus of health structures has all in all resisted the impact and has proven to be out of many professionals and workers at the height.

Not just a health service for citizens. Today, more than ever, in a hospital or in various types of healthcare facilities, a valid workplace is represented: we think of an evergreen profession like that of the doctor, but we also think of the nurses and the OSS, who are permanent throughout the country be searched Territory..

One, among the most important activities that can be carried out in this area are those of the employees of the CUP, acronym of the Single Booking Center. You have probably already dealt with one of them and you will have understood that the role of CUP at the organizational level of healthcare is essential. Therefore, if you are interested or are interested in working in this context, below you will find all the main information on how to work professionally in this center. How do you do? working on the CUP? What requirements must be submitted? And where to apply for a job? Here are the details you need to know.

What is it like to work at the CUP: requirements, training and how to apply

What a CUP operator does and what this center is for

First, let’s briefly clarify what a CUP operator does every day and what it means to work at CUP, and state the main functions and tasks:

  • Management of the flow of customers in business offices;
  • Information and appointment booking service (eg for health services, including by telephone);
  • Management of procedures for access to patients, for providing services and for the management of patient information and the services requested by them;
  • Optimization of booking procedures and management of communication with patients, also with the aim of reducing waiting lists if possible;
  • Support activities for colleagues.

As a CUP operator, you will be included in a public reservation and assistance system that the National Health Service uses to facilitate the booking of health services and reduce waiting lists.

Although it is usually related to healthcare environments, we specify that the Single Booking Center – CUP generally consists of an administrative service offered by various structures belonging to public administrations (eg service companies). You also have to keep this in mind if you want to work on the CUP.

Because the CUP is so useful in the relationship between citizens and healthcare

We repeat this for clarity: The purpose of the CUP center is basically to be a “filter”, that is to manage the reservation necessary to provide various services and performances. Consider, for example, the case of medical visits and the booking of analyses, examinations and everything related to the protection of the patient’s health: the CUP aims at access to the health services offered by public and private structures become, to speed up and you as the operator CUP must therefore facilitate the relationship between citizens and health facilities.

We also remember that all hospitals have one CUP tableto which patients can refer to make reservations for medical visits and specialist interventions they need.

Not only that: to make reservations for health services even easier and more practical, CUP counters have also been opened in various pharmacies.

Working at the CUP: what training do you need?

Remember that if you want to work at the CUP, it is not necessary that you have a specific school or university education, unlike, for example, other professional figures included in a healthcare facility. In fact, the work in the CUP does not require the possession of detailed technical notions or the knowledge of complex scientific procedures. In fact, the CUP is a job that simply requires the possession and knowledge of basic, but not specialized, information.

Therefore, this knowledge can be acquired without too much difficulty and at any time. But remember that some aptitude is still required of the one who wants to perform this profession. We think, for example, of the prerequisite for relations with the public (soft skills) or the familiarity with technology and the ease of functioning of Management softwarewhich are then needed in the workplace.

In any case, even if not strictly specialized, training is still necessary to work on the CUP. To achieve this knowledge, you must take an ad hoc preparatory course that includes a final exam. Usually, the courses to work as an operator at the local CUP are fixed, organized and managed by the reference region. In practice, they usually have these fundamental characteristics:

  • they are free for the participant, organized locally by the region every year or every six months and with a limited number;
  • in other cases, the race is based on the impulses of employment centers or employment agencies scattered throughout the territory.

What are the requirements to attend a training course?

At this point you can certainly ask yourself what are the conditions that will allow you to work on the course at the CUP or have more chances to attend one. Well, these are not rigid requirements, as you need:

  • to be in immediate availability or in a state of unemployment or unemployment. It is clear that the unemployed get priority, and more easily get a place to participate in the course to work at the CUP;
  • have a high school diploma. People who only have a high school diploma (middle school) are rarely admitted to the courses;
  • have achieved at least basic computer skills, ie Office package, mastery of web surfing and major search engines. Sometimes knowledge of some management software may be required for work, possibly certified by an ad hoc certificate;
  • have previous work experience similar to or in contact with people. As the work at CUP is a job that involves continuous interrelation with others, work experience in an in-/outbound call center is particularly appreciated;
  • know English, and also for these requirements it would be better to have a certificate that proves the level of knowledge of the language.

It is true that the selection of course participants to work on the CUP is carried out on the basis of certain requirements, which may change at least in detail from region to region or even from branch to branch. However, those listed above are the typical requirements to enter these training paths.

In addition, in order to participate in the course, the interested party must go through a selective process organized in a practical test (generally a multiple choice test) that proves the computer and language skills, and in an individual interview. After successfully completing the procedure to enter the course, the interested party can attend the lessons and finally take the final exam. If it is successful, you can get the professional certificate to work at the CUP.

The attitudes and skills necessary to perform the work of the CUP operator

In addition to the requirements to access the training course and no matter how much you learn during the period of the lessons, know that to work at the CUP you must also have some personal skills or attitudes that are largely innate, but that you will be able to perfect with work experience and daily contact with people.

Among these abilities or natural gifts we have for example:

  • predisposition to control emotional stress;
  • Flexibility and availability towards others;
  • the ability to relate to more people and the spirit of adaptation;
  • kindness and discretion;
  • the sense of responsibility;
  • good organization, programming and problem solving skills;
  • suitable for teamwork.

To develop these skills, no training will be necessary for CUP operators, because partly – as mentioned – they are natural characteristics and partly skills that are improved with daily experience in the Single Booking Center.

How to apply to work as a CUP operator?

At this point we must distinguish some very important aspects: to work on the CUP of the hospital is the natural way to get the place, join and overcome public competition. So, beyond what we said above about the training part, to carry out the work of the CUP operator in a stable way and with a permanent contract, this is the decisive step.

However, there are not many public selections and they are rarely banned. Therefore, it is true that it is also possible to work at the CUP in other ways than the public competition, in order to mature and gain the necessary years of experience in any case. In fact, perhaps not everyone knows that the staff in the CUP of hospitals he is also employed by external companies hired by the hospital itself. In these cases, the CUP operators support the internal staff, which is often insufficient.

Therefore, in addition to the contacts with the hospital in the case of a public competition and candidacy for selections, to start gathering experience in this field it is a good idea to contact the companies that have developed the hospital CUP service, send via email Your CV directly to them.

In conclusion, if you will working on the CUP also bear in mind that it may sometimes happen that the hospital service is organized and managed by the employment agencies. In these circumstances, you must send your updated CV directly to the agency in the area, which will then keep it in its database. When a job opening is made in the field, it is the responsibility of the agency to contact you and verify that the conditions are there to do the job as a CUP operator.

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